Return and Refund Policy

Last Updated: August 22, 2026

Thank you for shopping with Velmiragt. We are committed to providing our customers with a safe, transparent, and satisfying shopping experience.

1. Return and Exchange Period

We offer 30-day free returns and exchanges for eligible orders.

The return period begins from the date your order is delivered.

To qualify for a return or exchange:

• The request must be submitted within 30 days after delivery.

• The product must be in its original condition.

• The item must be unused unless the issue is related to damage, defects, or incorrect shipment.

• Original packaging and included accessories should be returned when applicable.

• Proof of purchase or order information must be provided.

2. How to Request a Return or Exchange

Before returning any product, please contact our customer service team.

Customer Service Email:
estefanareginal5933@outlook.com

Please provide:

• Order number

• Customer name

• Reason for return or exchange

• Photos or additional details if the product has an issue

Our customer support team will review your request and provide return instructions.

Please do not send items back without receiving confirmation from our support team.

3. Free Return Policy

Eligible returns and exchanges within the 30-day period are provided free of charge.

If you receive:

• A damaged product

• A defective product

• An incorrect item

please contact us and we will assist you with the appropriate solution.

4. Refund Processing

Once the returned item has been received and inspected, we will notify you regarding your refund status.

If approved:

• Refunds will be issued to the original payment method.

• Refund processing will be completed within 5–10 business days after approval.

• Your bank or payment provider may require additional time to display the refunded amount.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide your order number and supporting information so we can investigate and provide a suitable resolution, including replacement or refund when applicable.

6. Non-Eligible Returns

Returns may not be accepted if:

• The item has been damaged due to misuse.

• The product is missing important components or accessories.

• The request is submitted after the 30-day return period.

Nothing in this policy affects your legal consumer rights.

7. Contact Information

For return and refund questions:

Email:
estefanareginal5933@outlook.com

Website:
velmiragt.shop